Communication, Public Opinion, and Democracy: New Challenges

This essay addresses the relationship between communication, public opinion, and democracy, which is evident in Athenian democracy. It briefly considers the complexity of the concept of public opinion, and how it was understood as a political phenomenon accepted in general thinking and political action, as a consequence of the democratic dynamism originated by the printing press. After briefly considering some of the most relevant ideas about this relationship throughout the 19th century, this essay discusses the main attitudes that emerged in the face of public opinion after the First World War, from which the most relevant theories about the effects of media on opinion, behaviours, and action begun to be developed. The study takes into account the development of an empirical science of public opinion, linked to scientific opinion surveys. It summarises how the investigation of the effects of the media goes through a stage in which they are considered irrelevant, until some studies – especially the theories of agenda setting and the spiral of silence– recovered the idea of the powerful effects of the media. Finally, the essay addresses the new challenges posed by the disenchantment with democracy, the loss of credibility of the media, and the way of understanding communication, at a time in which digital technology has facilitated the creation of social media, causing a situation described as the post-truth era, in which the global need for information becomes more evident. The new challenges affect the political science, research on public opinion, and the science of communication, which requires a foundation of greater consistency than the current one

Broadening Exposure to Socio-Political Opinions via a Pushy Smart Home Device

Motivated by the effects of the filter bubble and echo chamber phenomena on social media, we developed a smart home device, Spkr, that unpredictably “pushes” socio-political discussion topics into the home. The device utilised trending Twitter discussions, categorised by their socio-political alignment, to present people with a purposefully assorted range of viewpoints. We deployed Spkr in 10 homes for 28 days with a diverse range of participants and interviewed them about their experiences. Our results show that Spkr presents a novel means of combating selective exposure to socio-political issues, providing participants with identifiably diverse viewpoints. Moreover, Spkr acted as a conversational prompt for discussion within the home, initiating collective processes and engaging those who would not often be involved in political discussions. We demonstrate how smart home assistants can be used as a catalyst for provocation by altering and pluralising political discussions within households

The limits of corporate social responsibility : Techniques of neutralization, stakeholder management and political CSR

Since scholarly interest in corporate social responsibility (CSR) has primarily focused on the synergies between social and economic performance, our understanding of how (and the conditions under which) companies use CSR to produce policy outcomes that work against public welfare has remained comparatively underdeveloped. In particular, little is known about how corporate decision-makers privately reconcile the conflicts between public and private interests, even though this is likely to be relevant to understanding the limitations of CSR as a means of aligning business activity with the broader public interest. This study addresses this issue using internal tobacco industry documents to explore British-American Tobacco’s (BAT) thinking on CSR and its effects on the company’s CSR Programme. The article presents a three-stage model of CSR development, based on Sykes and Matza’s theory of techniques of neutralization, which links together: how BAT managers made sense of the company’s declining political authority in the mid-1990s; how they subsequently justified the use of CSR as a tool of stakeholder management aimed at diffusing the political impact of public health advocates by breaking up political constituencies working towards evidence-based tobacco regulation; and how CSR works ideologically to shape stakeholders’ perceptions of the relative merits of competing approaches to tobacco control. Our analysis has three implications for research and practice. First, it underlines the importance of approaching corporate managers’ public comments on CSR critically and situating them in their economic, political and historical contexts. Second, it illustrates the importance of focusing on the political aims and effects of CSR. Third, by showing how CSR practices are used to stymie evidence-based government regulation, the article underlines the importance of highlighting and developing matrices to assess the negative social impacts of CSR

Communication, Public Opinion, and Democracy: New Challenges

This essay addresses the relationship between communication, public opinion, and democracy, which is evident in Athenian democracy. It briefly considers the complexity of the concept of public opinion, and how it was understood as a political phenomenon accepted in general thinking and political action, as a consequence of the democratic dynamism originated by the printing press. After briefly considering some of the most relevant ideas about this relationship throughout the 19th century, this essay discusses the main attitudes that emerged in the face of public opinion after the First World War, from which the most relevant theories about the effects of media on opinion, behaviours, and action begun to be developed. The study takes into account the development of an empirical science of public opinion, linked to scientific opinion surveys. It summarises how the investigation of the effects of the media goes through a stage in which they are considered irrelevant, until some studies – especially the theories of agenda setting and the spiral of silence– recovered the idea of the powerful effects of the media. Finally, the essay addresses the new challenges posed by the disenchantment with democracy, the loss of credibility of the media, and the way of understanding communication, at a time in which digital technology has facilitated the creation of social media, causing a situation described as the post-truth era, in which the global need for information becomes more evident. The new challenges affect the political science, research on public opinion, and the science of communication, which requires a foundation of greater consistency than the current one